Category: Customer Service

May 24th, 2015 by Admin

Next Retail Traders Coffee Morning 10am, Tues 2nd June

Gotham Coffee, The Entrance, NSW


Only 5-Star Attitudes Give 5-Star Service

by Gaye Crispin

What is the single most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: hire right in the first place.

And the key to the hiring right people lay in the recruitment process. The time invested here, right at the beginning, means far less time and money wasted later.

Finding and recruiting top recruitment with great attitudes should be a priority for all retailers.

It doesn’t matter how great a meal you serve up or how talented your staff is, the one thing your customers will remember in detail is how well they were treated when interacting with your staff. Therefore, your business needs to hire with care.

Hiring awesome people for your retail team is the only way to fly. It will help you sell more products, your business will be more efficient, you will deliver better customer service, and you will grow happy repeat customers who tell their friends.

That’s why hiring right is always the right thing to do. Because only 5-Star attitudes give 5-Star service.

How do you you decide who you hire?

I’d love to hear from you.

Gaye Signature


You can connect with Gaye on

Gaye Crispin 2015aGaye Crispin, founder of Central Coast Retail Traders Network, is asocial innovator and entrepreneur, business strategist, writer, online publisher, and activist for social good. Gaye has been working with small businesses for over 30 years, and is a passionate supporter of a wide range of causes and community groups, both online and off. A prolific blogger, Gaye is committed to helping business owners and community groups develop sustainable business models that leave a green footprint wherever possible. Gaye believes fully in the power of collaboration and innovation to build strong communities, and works with a number of partners on multiple projects at any one time.

If you have a social good project you need help with, or if you would like Gaye to speak at your next event ENQUIRE HERE

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Posted in Customer Service, Gaye Crispin, Hiring, Recruitment Tagged with: , , , , , , ,

May 21st, 2015 by Admin

Next Retail Traders Coffee Morning

10am,  Tues 2nd June

Gotham Coffee, The Entrance, NSW



by Gaye Crispin

Customer Service Legends

There’s a story I heard of an airline employee who gave her jumper to a passenger whose luggage had been lost?

And then there was the story of the hotel manager in Bali who flew in (at no charge to the family) special peanut-free products from all around the world for the son of a family staying in his hotel. He did this because he felt there wasn’t a wide enough choice of items available on the hotel menu for the family’s little boy to eat.

The act of serving another goes back centuries, and throughout history has been viewed as one of the greatest gifts to humanity – service, one person to another. This manager and the airline employee are held up as supreme examples of customer service because they did what customer service is all about –  they served well.

Following are a few ideas to help you grow your own legendary list of great customer service stories.



A good business + good staff + good customer service is bound for greatness.


  • Find and retain quality people, because you can’t create world-class customer service with run-of-the-mill employees.
  • Hire people with the right personality for their job.
  • Hire people who who aren’t reluctant to take charge.
  • Hire people best suited to doing whatever it takes to make customers happy.
  • Hire people who aren’t afraid to hire people better than themselves.
  • Hire your best customer service employees to recruit people just like themselves. If you have good workers give them an incentive to recruit other good workers.


Put customer service at the core of your business & keep it fresh in everyone’s mind.
  • Understand what your customers think is good customer service.
  • Take time to find out what your customers expect.
  • Listen. Take notes. Stay in touch with your customers.
  • Follow up all feedback, both positive and negative.
  • Encourage customer emails, calls and other feedback
  • Build customer service into all aspects of your business.
  • Continuously test new ways to improve your customer service.

 “What do you need in business? Three simple things: Know your product better than anyone. Know your customer, and have a burning desire to succeed.”  D Thomas

Great customer service skills are a gift, highly sought after ON both sides of the cash register. So, as the saying goes, “if you’ve got ’em flaunt ’em, because you never know where they may take you.” 

Do you have a customer service story you’d like to share with us.

We’d love to hear it.

Gaye, Chrissy, Brenda, Sarah, Tammy, Leesa, Lee, Steve, Michael, Tony

The Central Coast Retail Traders Team

© Central Coast Retail Traders 2015

#RetailTraders #CentralCoast #BizTips #CustomerService #Retail

Posted in #RetailBizTip, Customer Service Tagged with: , , , , , , , , , , ,

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